Cancellation and refunds

Last updated 8 August 2026.

Try it without paying

The free plan shows every marker on every one of the 13 instruments, delayed by up to 24 hours. It never expires and needs no card. Nobody has to buy this product to find out what it does — which is the point, and the reason the rest of this page is short.

How to cancel

Open your account page and press Manage or cancel subscription. That takes you to the billing page of Whop, who took the payment, where cancelling is one button.

You keep full access until the end of the period you have already paid for. Cancelling on day 2 of a month does not cut you off on day 2 — it stops the next charge. Nothing renews after that.

Deleting your Turnmarks account does not cancel the subscription: the recurring charge lives with the payment provider. Cancel first, then delete.

Who to ask for a refund

Whop Inc. is the merchant of record. They are the seller for the payment itself, they charged your card, and their refund terms govern the transaction. A refund is therefore theirs to issue.

Write to us anyway, at support@turnmarks.com. If the problem is ours we would rather fix it or refund it than have you fight with a payment page, and we can ask Whop on your behalf.

When we will refund

We will support a refund request without argument if:

• the Service was substantially unavailable for a meaningful part of the period you paid for;
• you were charged twice, or charged after cancelling;
• you paid for the paid plan and it never activated on your account — although that is usually a licence key that needs attaching, which takes a minute and costs nothing to fix;
• we terminate your subscription for a reason other than your breach of the terms, in which case the unused part is refunded automatically.

When we will not

• Because the markers did not make you money. Turnmarks is chart analytics, not advice and not a signal service. No result is promised anywhere, and trading outcomes are not a defect in the product.
• For an unused part of a month you did not cancel. Access runs to the end of the paid period, so nothing was withheld from you.
• Where an account was closed for breaking the terms — reselling or redistributing the markers, sharing credentials, scraping, or working around the free-plan delay.

If you are a consumer in the EU or EEA

Statutory withdrawal rights for digital services, where they apply to your purchase, are handled by Whop as the seller of record, under their terms and the law of your country of residence. Nothing on this page removes a right you have by law.

Before you open a chargeback

Please email support@turnmarks.com first. A chargeback on USD 14.99 takes weeks, is decided by people who have never seen the product, and costs both sides more than the amount in dispute. A message to us is read by a person, usually the same day.

Contact

Brainware Analytics GmbH
Rathausstrasse 14, 6340 Baar, Switzerland
CHE-114.517.014
support@turnmarks.com